Return and Refund Policy
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return your item(s) within 30 days of receiving your shipment for a refund or exchange.
How to Return an Item:
- Contact Us: Start by reaching out to our customer service team at mark@amrudesigns.com. to initiate a return. Please include your order number and the reason for the return.
- Receive Your Return Label: Once your return is approved, we will send you a prepaid return shipping label via email.
- Prepare Your Package:Â Pack the item(s) securely in the original packaging, if possible. Include all items, manuals, and accessories. Attach the return label to your package.
- Drop Off Your Package: Take your package to the nearest shipping carrier location specified on your label.Â
Return Shipping Fee:
A flat rate of $6.00 will be deducted from your refund to cover the cost of return shipping. This fee will be automatically applied once your return is processed.
Refund Process:
Once we receive your returned item(s) and they are inspected, your refund will be processed within 10 business days. The refund will be issued to the original payment method.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Important Notes:
- Items must be returned in their original condition, unworn and unwashed, with all tags attached.
- If your return does not meet the conditions above, we may decline your return.
If you have any questions or concerns, please contact us at mark@amrudesigns.com.